Remote Support

With the pace of business constantly increasing and the demand for IT support within minutes rather than hours, we adapted our support model to accommodate this requirement in order to provide our clients with direct access to a skilled technician. In addition to this we can also manage all your desktops and servers.

Basic remote management

Up to 3 hours of remote support

SLA 1 - 10

Periodic Server Check
Remote support
Telephonic support
3 Call Out
* Daily, Weekly and Monthly backups

SLA 1 - 25

Periodic Server Check
Remote support
Telephonic support
5 Call Out
* Daily, Weekly and Monthly backups

SLA 1 - 6

Periodic Server Check
Remote support
Telephonic support
2 Call Out
* Daily, Weekly and Monthly backups